We do not ship nationwide at the moment. However, should the customer desire to have his items shipped anywhere in the Philippines and will relieve of merckhtrade.com of any costs that may be incurred but not limited to shipping and handling, we reserve him that right and option, and will facilitate only up to the shipper or forwarder of his choice.
Packages shipped in accordance with the nationwide delivery agreement (above) will be delivered in 2-3 business days.
Cancellation of orders may be done as long as the items have not been marked for delivery or shipping. Any refunds will be credited to your bank account and may be deducted with applicable fees as banks may charge.
For any concerns, please send us an e-mail or call us at (032) 381-5794.
Signing up for an new account is completely free. However, an account is not needed to place an order on merckhtrade.com. The added advantages of signing up for an account is being able to conveniently view your order history, make future ordering faster by adding your address, and creating a wishlist (shopping list) of the items you like most.
The minimum order amount per transaction is Php1,000 within the cities of Cebu, Mandaue, and Talisay in the meantime. A varying service or delivery charge rate is imposed on orders placed on the initial three (3) cities mentioned to be serviced either by our delivery staff or through a partner local courier.
We do not offer a money guarantee but will definitely replace an item that’s defective or damaged upon receipt without additional cost unless, caused by mishandling of recipient or his representative upon receipt.