Shipping
Do You Ship Nationwide?
We do not ship nationwide at the moment. However, should the customer desire to have his items shipped anywhere in the Philippines and will relieve of merckhtrade.com of any costs that may be incurred but not limited to shipping and handling, we reserve him that right and option, and will facilitate only up to the shipper or forwarder of his choice.
How Long Will It Take To Get My Package?
Packages shipped in accordance with the nationwide delivery agreement (above) will be delivered in 2-3 business days.
Payment
What Payment Methods Are Accepted?
- Cash on Delivery (CoD)
- Credit Card through Paypal
- Over-the-counter (through banks, other remittance centers i.e. Palawan Express Padala, M. Lhuillier, H. Lhuillier, Cebuana, LBC)
Orders & Returns
How Do I Place An Order?
- You may log in (if already a member) at our home page or proceed to browse through the items as Guest.
- You will be provided with a list of product categories and sub-categories that you can click on. And you may also search for a specific item using the Search box.
- Start clicking on the item(s) that you want and you will be directed to the individual product page for more details about them.
- Specify the quantity of your desired item then click “Add to Cart”.
- Continue to shop for other items. After shopping, click “Checkout” and review and confirm your order summary.
- Specify any special instructions such as name of recipient, delivery address, preferred time, etc. Please note that you are only allowed one (1) delivery address per transaction.
- Choose from the available payment methods (cash on delivery, PayPal, credit card, ATM, etc.) and input your details. We will send you an e-mail confirmation of your order then process it for delivery to your specified delivery address.
- During the Checkout process, you may opt to sign up as a member so that we can keep you updated on any new items, promos and/or discounts.
- Upon delivery, please inspect all items. If you find any defect or damage, do not accept the items and kindly inform our delivery staff about it. We will be glad to replace the item without any additional charges.
How Can I Cancel Or Change My Order?
Cancellation of orders may be done as long as the items have not been marked for delivery or shipping. Any refunds will be credited to your bank account and may be deducted with applicable fees as banks may charge.
For any concerns, please send us an e-mail or call us at (032) 381-5794.
Do I Need An Account To Place An Order?
Signing up for an new account is completely free. However, an account is not needed to place an order on merckhtrade.com. The added advantages of signing up for an account is being able to conveniently view your order history, make future ordering faster by adding your address, and creating a wishlist (shopping list) of the items you like most.
Is There A Minimum Order?
The minimum order amount per transaction is Php1,000 within the cities of Cebu, Mandaue, and Talisay in the meantime. A varying service or delivery charge rate is imposed on orders placed on the initial three (3) cities mentioned to be serviced either by our delivery staff or through a partner local courier.
Do You Offer A Guarantee?
We do not offer a money guarantee but will definitely replace an item that’s defective or damaged upon receipt without additional cost unless, caused by mishandling of recipient or his representative upon receipt.